FAQ

• How long does delivery take?

Delivery times average between 3-7 business days depending on your location. 

• How much does shipping cost?

Enjoy free shipping on all orders across the United States. 

• Can I return an item if I’m not satisfied?

Yes, we offer a 30-day return policy for unused items in their original condition and packaging.

• How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.

• How can I contact customer service?

Please call us at (877) 429-3322 or email us at info@electricfireplacesusa.com, and someone will help you as quickly as possible.

Company Name: Electric Fireplaces USA
Email: info@electricfireplacesusa.com
Phone: (877) 429-3322
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM Central Time
Business Address: 7701 S 21st, Lincoln, Nebraska 68512, United States