Shipping Policy

We offer free shipping on all orders within the United States.

Currently, we only ship within the United States. We do not offer international shipping.

Shipping Timeframes:

• Standard delivery times range from 3-7 business days via UPS, FedEx, or freight carriers.

Order Processing:
Upon placing your order, you will receive a confirmation email. This indicates that we have received your order and pre-authorized your payment. Your order will be processed and shipped within 1-3 business days.

Order Cut-off Time: 2:00 PM Central Standard Time

If you do not receive tracking information within 1-3 business days, please reach out to us at info@electricfireplacesusa.com.

Damaged Shipments:
If damage is discovered after delivery, email photos to info@electricfireplacesusa.com, and we will assist with a replacement.

Contact Us:
For any shipping-related inquiries, please contact us:

Company Name: Electric Fireplaces USA
Email: info@electricfireplacesusa.com
Phone: (877) 429-3322
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM Central Time
Business Address: 7701 S 21st, Lincoln, Nebraska 68512, United States